1. Information We Collect
The information we collect depends on how you interact with Sterling Edge.
This may include:
Name
Business name
Email address
Telephone number
Business address
Contact information
Billing information
Service requirements
Information provided through enquiries
Information provided through support requests
Information provided during consultations
When you use our website or applications, we may receive technical information such as:
The specific information collected depends on the technologies used by the applicable website or application.
Where a customer authorizes a Sterling Edge application to connect with an Amazon account, we may receive information from Amazon through applicable Amazon APIs.
Depending on the authorized service, this may include:
Seller account information
Marketplace information
Order information
Sales information
Product information
Catalog information
Inventory information
Fulfillment information
Operational information
Advertising information where separately authorized
Other information made available through the applicable Amazon API permissions
We seek to access only information necessary to provide the authorized service.
3. How Amazon Access Is Authorized
When an Amazon seller connects an account to Sterling Edge, authorization is established through Amazon's applicable authorization process.
We do not request an Amazon Seller Central password from a seller for API authorization.
The information available to Sterling Edge is determined by the applicable Amazon authorization and API permissions.
Amazon's Selling Partner API provides API responses through Amazon's API infrastructure.
4. Why We Use Information
We may use information to:
Provide Amazon marketplace management, reporting, analytics, inventory monitoring, advertising management, product support, sourcing support, and other requested services.
Generate dashboards, reports, analytics, alerts, and operational insights.
Manage Customer Relationships
Communicate with customers, respond to enquiries, and provide customer support.
Detect, investigate, prevent, and respond to unauthorized activity and security threats.
Maintain, troubleshoot, test, and improve our services and technology.
Any use of Amazon information remains subject to applicable Amazon requirements, authorization restrictions, and contractual obligations.
Comply with applicable legal, regulatory, contractual, and governmental requirements.
5. Amazon Information Is Confidential
We treat Amazon information received through authorized API access as confidential business information.
We do not sell Amazon information.
We do not intentionally disclose one customer's Amazon information to another customer.
We use Amazon information for purposes connected with the service authorized by the seller.
6. Sharing and Disclosure of Amazon Information
Texxo Limited, operating under the Sterling Edge service brand, does not sell Amazon Information or disclose it to other customers, partner companies, or outside organizations as part of its ordinary service operations.
Amazon Information accessed through authorized Amazon integrations is used only to provide the services requested by the relevant seller.
Access to Amazon Information is restricted to the business owner and authorized internal employees who require access to perform their assigned responsibilities. External contractors and third-party service providers are not given access to Amazon Information.
Where disclosure is required by applicable law or a lawful regulatory request, information may be disclosed to the extent legally required.
We use appropriate technical and organizational measures designed to protect information against unauthorized access, disclosure, alteration, loss, or misuse.
Depending on the applicable system, these measures may include:
Secure communications
Encryption in transit
Access controls
Authentication
Role-based access
Restricted administrative access
Customer data separation
Logging and monitoring
Backup and recovery procedures
Security incident response procedures
Security practices may vary according to the system and service involved.
We do not claim security certifications or controls that have not been implemented.
8. Access to Amazon Information
Access to Amazon information is limited to authorized systems and personnel who require access for legitimate business or service purposes.
We seek to apply access controls based on job responsibilities and business requirements.
9. Customer Data Separation
Where Sterling Edge provides services to multiple customers, we seek to maintain logical separation between customer accounts and associated information.
Customer information is intended to remain associated with the relevant customer and is not intentionally made available to another customer.
Sterling Edge retains information only for as long as reasonably necessary for:
Retention periods depend on the nature of the information, the purpose for which it was collected, applicable legal and contractual obligations, and relevant Amazon requirements.
Amazon Information and Personal Information
Amazon Information, including personal information received through authorised integrations, is retained and processed in accordance with applicable Amazon requirements and relevant data-protection obligations.
Where Amazon requirements prescribe a specific retention period or require deletion, those requirements take precedence over our general business retention practices, subject to applicable legal obligations and permitted exceptions.
When information is no longer required for its authorised purpose, Sterling Edge will take appropriate steps to delete it or otherwise dispose of it securely, subject to applicable legal, contractual, and Amazon requirements.
Where a seller revokes authorisation or terminates a service, Sterling Edge will stop further access where applicable and handle previously retrieved information in accordance with the relevant Amazon requirements and our applicable retention and deletion procedures.
Backups and Legal Obligations
Where information remains in routine backups or must be retained to comply with legal obligations, it will be handled in accordance with applicable retention requirements and protected against unauthorised access. It will be deleted or made inaccessible through the applicable process when retention is no longer permitted or necessary
You may contact us to request deletion of personal information or other customer information, subject to applicable legal, contractual, security, accounting, and regulatory requirements.
Where applicable, Amazon account authorization may also be revoked through Amazon's available authorization mechanisms.
Following termination or revocation, certain information may remain temporarily in backups or records where retention is required for legitimate legal, security, compliance, or business purposes.
12. International Data Transfers
Sterling Edge may use technology and service providers located in countries other than the country where a customer is located.
Where applicable, we seek to implement appropriate safeguards for international transfers as required by applicable data-protection laws.
Our website may use cookies and similar technologies for purposes such as:
Where required by law, we will obtain appropriate consent for non-essential cookies.
Our website may contain links to third-party websites and services.
Sterling Edge is not responsible for the privacy or security practices of third-party websites.
We recommend reviewing their privacy policies before providing personal information.
15. Third-Party Service Providers
Sterling Edge may use third-party service providers to support the operation, security, maintenance and delivery of its services.
Where applicable, these providers may process information on our behalf for purposes such as:
Website hosting and infrastructure
Data storage and database management
Workflow automation and service delivery
Customer communications and support
Security monitoring and technical maintenance
We only use third-party providers where their services are relevant to our operations. Where a provider processes personal information or Amazon Information on our behalf, we take appropriate steps to ensure that the processing is subject to suitable contractual, confidentiality and security safeguards, as applicable.
We do not authorise third-party providers to use Amazon Information for purposes unrelated to the services they provide to Sterling Edge.
Further information about relevant third-party providers may be provided where required by applicable law or relevant contractual requirements.
Depending on applicable law, you may have rights including:
Accessing personal information
Correcting inaccurate information
Requesting deletion
Restricting processing
Objecting to certain processing
Requesting data portability
Withdrawing consent where applicable
Complaining to an applicable data-protection authority
These rights may be subject to legal limitations.
Where applicable, Sterling Edge processes personal information in accordance with applicable UK data-protection legislation, including the UK GDPR and Data Protection Act 2018.
Where other data-protection laws apply, we seek to comply with applicable requirements.
Sterling Edge provides business and professional services.
Our services are not directed toward children, and we do not knowingly collect children's personal information for the purpose of providing our business services.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The "Last Updated" date will be changed when updates are made.
Where appropriate, material changes may be communicated through additional notice.
For privacy and data-protection questions:
Sterling Edge
Operated by Texxo Limited
Privacy: privacy@sterlingedge.online
General: info@sterlingedge.online
Website: https://www.sterlingedge.online/
For Amazon information, authorization, or data-deletion enquiries, please clearly identify the nature of your request.
Do not send Amazon passwords, access tokens, secret credentials, or other authentication information by email.
